30 Days to Change Your Mind
Here's how it works: most items bought directly from us can be returned within 30 days. The product needs to be in re-sellable condition — meaning it's not damaged, chewed on, or missing pieces.
How to Start a Return
Grab your order number and head to the returns portal linked from our site. You'll get a prepaid shipping label, but the cost of that label gets deducted from your refund. Shipping fees from your original order aren't refunded either.
The Timeline
Once we get the item back, refunds usually process within a reasonable window. Your bank might take a few extra days to post it. If you're between 30 and 60 days out, you might still qualify for store credit. Worth asking.
A Few Exceptions
Orders over $300 are subject to a larger return fee. International orders are final sale — no returns on those. And if you bought from a retailer or somewhere else, you'll need to go through them, not us.
Damaged or Wrong Item?
If something arrived broken or you got the wrong thing, contact us through the website's contact page. We'll sort it out. Don't wait too long — the sooner you reach out, the easier it is to fix.
One More Thing
We reserve the right to refuse returns that look sketchy. It's rare, but it happens. If you've got questions before you buy, ask. We'd rather help you get the right thing the first time.